FAQ’s
Each expert has their own profile page with a bookable calendar. The calendar shows the experts’ available time slots. To book, click on the profile’s bookable times and then follow the instructions.
All consultations take place via video in Google Meet. Before your consultation, you will receive a calendar invitation with a link via email leading to your video meeting. In the meeting you will be able to show your home/room/garden and talk to your advisor and share your thoughts and concerns.
Before your consultation, you will receive a guide from us, clearly showing how to prepare in the best possible way. The best consultations are those where the customer has prepared and knows which questions they want answered.
Of course, your preparation can be as minimal or thorough as you feel is necessary to achieve your goals with the consultation. We suggest putting together a simple document or presentation that includes photos of the spaces you need help with and questions you want answered.
You will also be able to upload information like inspirational pictures, furniture that you like or floor plans/drawings. It is totally up to you what kind of information you want to upload. Your adviser will be able to see this information before the meeting with you.
If you have further questions about how to prepare, please contact us at booking@talkto-official.com
You will not be able to contact or discuss directly with your advisor before the consultation.
However, when you book your appointment, you can write a short note to your advisor and explain what you want to talk about. After booking your consultation, you will also have the opportunity to provide your expert with additional information about your project and your questions. You will also be able to upload files (presentations, images, floor plans, etc.) that the advisor can look at before the consultation and that you can review together during your consultation.
As the meeting takes place via video (Google Meet) which you can use on your mobile phone, laptop or tablet, the idea is that you film your space during the consultation so that the advisor can see your space and give advice directly.
Before the meeting, you will also be able to upload pictures and your questions so that the adviser can prepare. It is also possible to share images and other material with each other during the consultation.
We have selected professional and highly knowledgeable experts in their respective fields in order to avoid this situation. But sometimes things go wrong and we will do our best to solve it for you.
According to the above answer, unfortunately we cannot provide a refund if you are dissatisfied with your expert’s advice or if the outcome of any decision you make based on the content of your consultation is not satisfactory.
However, we can offer a full refund if your expert for some reason would not show up for your consultation or a partial refund if your expert is more than a few minutes late.
If my expert and I don't need to use the whole consultation and finish earlier, will I get a refund?
Unfortunately, we cannot refund unused time. Your expert has a busy schedule and has set aside time to talk to you. To avoid this happening, we suggest that you prepare some extra questions that you can ask your expert if you find that you have time left.
Our best suggestion is that you book a follow-up consultation with your advisor so you can continue talking and go through all your questions.
Talk To is a service based around video consultations. A little bit like seeing a doctor online. This means that all communication with your advisor takes place during the meeting and no deliverables in the form of drawings or mood boards are sent to you afterwards.
If, on the other hand, you would like to order a larger project from your expert, which means that the expert will do work for you outside the platform, that is of course fine.
Rebooking and Refunds
Unfortunately, we cannot refund you for this type of situation. Our advisors prepare and set aside their time to talk with you. Time they could otherwise have spent talking to someone else or doing work for regular customers.
Therefore, this type of “no show” cannot be refunded. We will do our best with reminders before your booked consultation so that this situation is avoided as much as possible.
You can cancel or reschedule your consultation up to 72 hours in advance with a full refund. Changes within 72 hours of your consultation will unfortunately be charged out of respect for your advisor’s time. All cancellations or rebookings must be done by you by an email to www.talkto-official.com
Payments
Pricing is individual and each expert sets their own prices. The range for a 55-minute consultation is approximately between SEK 900 and SEK 3300.
Payment is made securely by card when booking a consultation. Just like when you buy an item of clothing in a webshop.
Absolutely! You can buy a gift card for a minimum of SEK 750. The recipient of the gift card will be able to redeem the gift card when booking a consultation. Should the gift recipient book a consultation that costs more than the stated amount, the person in question will easily be able to pay the remaining amount.
It is also possible to book a consultation for someone with a specific advisor and either send the link to the consultation or enter their name/email address in the booking at checkout instead of your own. Please note that purchases of gift cards are non-refundable.